Today is my first official "Start of the week" this semester.
Upon arriving at my desk, victor told me it would probably be a slower day today, as we are still in the process of moving people around and re-organizing everything. I spoke to victor about using a screen-capturing software called Jing to create SOPs and tutorials for the helpdesk pages. After explaining how it works and how I've been using it for training with MTP, he agreed to give it a shot and see how it works. I uploaded my first SCB Jing video to the intranet, and it can be played with a simple click in the browser. Victor seemed impressed! I created an account specifically for Stony Creek Brands that can be used by myself, victor, chris, and others in the helpdesk distribution list.
I hope that through tools like these, I can not only learn more about the infrastructure at SCB, but the IT department can gain something powerful out of my time here during the internship, that could be used in the future.
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