Today is my 2nd day at Stony Creek brands. It is a thursday, and I will only be logged in from 1-4 today due to some classes that i have in the morning, followed by a group project that I have to meet for later.
I learned a lot of new things today, and began a "daily checklist" that Victor wants me to monitor on a regular basis when I come in for work. So far, this list consists of checking that the "Actual vs. Forecast Daily Reports" are propegating properly, making sure that the email servers referred to as "212" are processing orders, making sure that there is enough free space on the drives for a variety of servers, and eventually checking the customer comments and helpdesk comments for possible issues that need to be resolved.
Some other things that I learned today was how to use a scanner gun! There was an issue with one of the printers in the generation room (this room is used for order processing, and generation of orders) and the printer leaked ink all over a batch of orders. Victor had a new ink cartidge installed, and seemed to be printing fine after that - but the order pages that had been ruined and couldn't be used. We had to "re-print" the packaging slips, which was done with the scanner gun to get the packaging numbers, and then went through the system to be printed out.
One other important thing I learned, was how to create a refund request through a program called Endicia. This program is used by SCB to send out orders and keep a record of how much spending they do via shipping packages.
All in all, it was a good day and I learned a lot for my 2nd day.
Friday, December 9, 2011
Monday, December 5, 2011
Day One!
Today is my first day working as an Intern for Stony Creek Brands. I shadowed Victor Torres, the IT Head (and my supervisor) for the day, and learned many things.
To start off the day, I had to sign a variety of paperwork, as well as get my drivers lisence and scocial security card verified. I also had my checking account linked so that the company can make direct deposits into my account when paying periods come around bi-weekly.
On my first day, the voice mail system crashed, and since it is a seasonal - heavy company, the first week of December was not a good time to have this happen. We had to scramble around for most of the day as we tried to address the issue with the voice mail system, as well as handle a variety of issues.
Victor showed me how to log into the sytems with my account, gave me a StonyCreekBrands email address, and showed me how to fix many of the issues that happen on a regular basis.
In one case, one of the packaging employees had trouble with the printer communicating with her computer, and Victor had his hands full, so I gave troubleshooting that a try. I was able to delete and re-install the printer, which is used specifically for packaging labels, but needed victor's assistance for him to show me how the printer also communicated with another server.
On my first day, there were many issues with printing for some reason. That may be because of the high volume of printing due to the holiday season - but it seems to be a common issue as far as IT concerns go. I will report back with more - but my first day was definately a busy one!
Tom
To start off the day, I had to sign a variety of paperwork, as well as get my drivers lisence and scocial security card verified. I also had my checking account linked so that the company can make direct deposits into my account when paying periods come around bi-weekly.
On my first day, the voice mail system crashed, and since it is a seasonal - heavy company, the first week of December was not a good time to have this happen. We had to scramble around for most of the day as we tried to address the issue with the voice mail system, as well as handle a variety of issues.
Victor showed me how to log into the sytems with my account, gave me a StonyCreekBrands email address, and showed me how to fix many of the issues that happen on a regular basis.
In one case, one of the packaging employees had trouble with the printer communicating with her computer, and Victor had his hands full, so I gave troubleshooting that a try. I was able to delete and re-install the printer, which is used specifically for packaging labels, but needed victor's assistance for him to show me how the printer also communicated with another server.
On my first day, there were many issues with printing for some reason. That may be because of the high volume of printing due to the holiday season - but it seems to be a common issue as far as IT concerns go. I will report back with more - but my first day was definately a busy one!
Tom
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