I started today off with my usual routine: checking space on the servers, resetting 212, verifying that the actual vs. forecast reports are propegating, etc. Victor had me set up the projector and projection screen for a meeting that is held monthly at stony creek. The meeting is about 2 hours in length, and more than half of the company attends.
Today was a pretty slow day, just due to the inactivity in IT with all of the moves that have been going on. Once things start getting finished up on the moves, there are a number of IT projects that we can start working on and putting into process.
I feel like I'm pretty comfortable with my daily tasks at this point, and feel pretty settled in here at Stony Creek. I'm excited for some of the things that we'll be working on in the near future, and hope to bring some things to the table when and where possible.
Monday, February 6, 2012
Friday Feb 3rd
Friday was a relatively eventful day at Stony Creek. I helped set up the new mailbox area in the admin section of the building, and printed out new labels for all of the employee mailboxes. We had some trouble printing out the labels initially, because the printer options didn't recognize that the printer didn't have a custom-feed tray. Once we figured out the printer options, we were good to go.
Also on Friday, I created some Jing videos for setting up meeting appointments in Outlook and also for resetting the email server 212. The meeting appointments video was uploaded to the intranet, and I sent the email reset video to victor via email, because we weren't sure if it was safe to post to the intranet without creating the proper permissions first.
The admin moves seem to be coming along nicely, and slowly but surely the new stations are being set up.
Also on Friday, I created some Jing videos for setting up meeting appointments in Outlook and also for resetting the email server 212. The meeting appointments video was uploaded to the intranet, and I sent the email reset video to victor via email, because we weren't sure if it was safe to post to the intranet without creating the proper permissions first.
The admin moves seem to be coming along nicely, and slowly but surely the new stations are being set up.
Monday, January 30, 2012
Monday Jan 30th
Today is my first official "Start of the week" this semester.
Upon arriving at my desk, victor told me it would probably be a slower day today, as we are still in the process of moving people around and re-organizing everything. I spoke to victor about using a screen-capturing software called Jing to create SOPs and tutorials for the helpdesk pages. After explaining how it works and how I've been using it for training with MTP, he agreed to give it a shot and see how it works. I uploaded my first SCB Jing video to the intranet, and it can be played with a simple click in the browser. Victor seemed impressed! I created an account specifically for Stony Creek Brands that can be used by myself, victor, chris, and others in the helpdesk distribution list.
I hope that through tools like these, I can not only learn more about the infrastructure at SCB, but the IT department can gain something powerful out of my time here during the internship, that could be used in the future.
Upon arriving at my desk, victor told me it would probably be a slower day today, as we are still in the process of moving people around and re-organizing everything. I spoke to victor about using a screen-capturing software called Jing to create SOPs and tutorials for the helpdesk pages. After explaining how it works and how I've been using it for training with MTP, he agreed to give it a shot and see how it works. I uploaded my first SCB Jing video to the intranet, and it can be played with a simple click in the browser. Victor seemed impressed! I created an account specifically for Stony Creek Brands that can be used by myself, victor, chris, and others in the helpdesk distribution list.
I hope that through tools like these, I can not only learn more about the infrastructure at SCB, but the IT department can gain something powerful out of my time here during the internship, that could be used in the future.
Back for second semester
So, Wednesday the 25th was my first day back at stony creek after my winter vacation. It was nice being back and seeing all the changes that have happened just in one month!
My new schedule for the semester is 8-12 on MWF, and afternoons after 2:00 as needed.
On wednesday, the admin room was begininng a major make-over, and a lot of desks and computers were being moved. The store out front is being removed for more office space, as the store wasn't really being utilized that much and wasn't really bringing in the revenues that the online and catalog presence do.
For the majority of the day, I assisted Victor and Kevin with moving things around and setting up new workstations. I also replaced toner for the first time! It was pretty straight forward, I find it funny that I thought replacing toner was going to be a big deal.
All in all, it was a good day back at SCB.
My new schedule for the semester is 8-12 on MWF, and afternoons after 2:00 as needed.
On wednesday, the admin room was begininng a major make-over, and a lot of desks and computers were being moved. The store out front is being removed for more office space, as the store wasn't really being utilized that much and wasn't really bringing in the revenues that the online and catalog presence do.
For the majority of the day, I assisted Victor and Kevin with moving things around and setting up new workstations. I also replaced toner for the first time! It was pretty straight forward, I find it funny that I thought replacing toner was going to be a big deal.
All in all, it was a good day back at SCB.
Friday, December 9, 2011
Day 2 at SCB
Today is my 2nd day at Stony Creek brands. It is a thursday, and I will only be logged in from 1-4 today due to some classes that i have in the morning, followed by a group project that I have to meet for later.
I learned a lot of new things today, and began a "daily checklist" that Victor wants me to monitor on a regular basis when I come in for work. So far, this list consists of checking that the "Actual vs. Forecast Daily Reports" are propegating properly, making sure that the email servers referred to as "212" are processing orders, making sure that there is enough free space on the drives for a variety of servers, and eventually checking the customer comments and helpdesk comments for possible issues that need to be resolved.
Some other things that I learned today was how to use a scanner gun! There was an issue with one of the printers in the generation room (this room is used for order processing, and generation of orders) and the printer leaked ink all over a batch of orders. Victor had a new ink cartidge installed, and seemed to be printing fine after that - but the order pages that had been ruined and couldn't be used. We had to "re-print" the packaging slips, which was done with the scanner gun to get the packaging numbers, and then went through the system to be printed out.
One other important thing I learned, was how to create a refund request through a program called Endicia. This program is used by SCB to send out orders and keep a record of how much spending they do via shipping packages.
All in all, it was a good day and I learned a lot for my 2nd day.
I learned a lot of new things today, and began a "daily checklist" that Victor wants me to monitor on a regular basis when I come in for work. So far, this list consists of checking that the "Actual vs. Forecast Daily Reports" are propegating properly, making sure that the email servers referred to as "212" are processing orders, making sure that there is enough free space on the drives for a variety of servers, and eventually checking the customer comments and helpdesk comments for possible issues that need to be resolved.
Some other things that I learned today was how to use a scanner gun! There was an issue with one of the printers in the generation room (this room is used for order processing, and generation of orders) and the printer leaked ink all over a batch of orders. Victor had a new ink cartidge installed, and seemed to be printing fine after that - but the order pages that had been ruined and couldn't be used. We had to "re-print" the packaging slips, which was done with the scanner gun to get the packaging numbers, and then went through the system to be printed out.
One other important thing I learned, was how to create a refund request through a program called Endicia. This program is used by SCB to send out orders and keep a record of how much spending they do via shipping packages.
All in all, it was a good day and I learned a lot for my 2nd day.
Monday, December 5, 2011
Day One!
Today is my first day working as an Intern for Stony Creek Brands. I shadowed Victor Torres, the IT Head (and my supervisor) for the day, and learned many things.
To start off the day, I had to sign a variety of paperwork, as well as get my drivers lisence and scocial security card verified. I also had my checking account linked so that the company can make direct deposits into my account when paying periods come around bi-weekly.
On my first day, the voice mail system crashed, and since it is a seasonal - heavy company, the first week of December was not a good time to have this happen. We had to scramble around for most of the day as we tried to address the issue with the voice mail system, as well as handle a variety of issues.
Victor showed me how to log into the sytems with my account, gave me a StonyCreekBrands email address, and showed me how to fix many of the issues that happen on a regular basis.
In one case, one of the packaging employees had trouble with the printer communicating with her computer, and Victor had his hands full, so I gave troubleshooting that a try. I was able to delete and re-install the printer, which is used specifically for packaging labels, but needed victor's assistance for him to show me how the printer also communicated with another server.
On my first day, there were many issues with printing for some reason. That may be because of the high volume of printing due to the holiday season - but it seems to be a common issue as far as IT concerns go. I will report back with more - but my first day was definately a busy one!
Tom
To start off the day, I had to sign a variety of paperwork, as well as get my drivers lisence and scocial security card verified. I also had my checking account linked so that the company can make direct deposits into my account when paying periods come around bi-weekly.
On my first day, the voice mail system crashed, and since it is a seasonal - heavy company, the first week of December was not a good time to have this happen. We had to scramble around for most of the day as we tried to address the issue with the voice mail system, as well as handle a variety of issues.
Victor showed me how to log into the sytems with my account, gave me a StonyCreekBrands email address, and showed me how to fix many of the issues that happen on a regular basis.
In one case, one of the packaging employees had trouble with the printer communicating with her computer, and Victor had his hands full, so I gave troubleshooting that a try. I was able to delete and re-install the printer, which is used specifically for packaging labels, but needed victor's assistance for him to show me how the printer also communicated with another server.
On my first day, there were many issues with printing for some reason. That may be because of the high volume of printing due to the holiday season - but it seems to be a common issue as far as IT concerns go. I will report back with more - but my first day was definately a busy one!
Tom
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